Frequently Asked Questions
Please read the answers of the most common questions that are asked to the Meekin Fuel Group.
- How do I find out how much oil you have actually delivered?
- I live on a street where access to the tank may be difficult - will you be able to deliver to my home?
- What if I don't know how much oil my tank will hold, or if I want it filled up? Can I enter a quantity of zero?
- When can I expect to receive delivery of my order?
- Why do I have to enter my card details at the time of ordering, do you not offer credit or payment to the driver?
- Why do you charge for credit card payments?
- How do I know what type of card I have?
- What if I don't want to pay the charge for using my credit card?
- If I place my order by telephone can I receive the same web price?
- What areas do you deliver to?
- Heating Oil Trade Association Urges Consumers To Change Their Energy Habits And Lower Their Heating Bills
1. How do I find out how much oil you have actually delivered?Our delivery driver will leave a printed docket from the tanker's meter which will show exactly how much oil was delivered.
2. I live on a street where access to the tank may be difficult - will you be able to deliver to my home?We operate a small tanker service, designed for restricted access, in addition to our fleet of standard vehicles, and can arrange regular, planned deliveries to ensure you have a constant supply of oil.
3. What if I don't know how much oil my tank will hold, or if I want it filled up? Can I enter a quantity of zero?Unfortunately not, our system does not recognise an order for a zero quantity so you should enter the maximum number of litres you would want delivered. Should this be greater than the capacity of your tank, the delivery person will ensure that they only deliver what your tank holds and you will only be charged for the number of litres delivered.
4. When can I expect to receive delivery of my order?Our standard delivery is within 3 working days - working days are Monday to Friday, excluding public holidays (New Years Day, Easter Monday & Tuesday, May Day, 12 & 13 July and Christmas and Boxing Days) - this enables us to plan our delivery schedule and is one of the reasons why we can offer significantly lower prices for web orders. You may well receive your order before this, however this is not guaranteed.
If you wish to have a guaranteed next working day service, you may select our Urgent delivery option at the time of placing your order, you will be charged £15 for this service to cover the cost of rescheduling a vehicle at short notice.
5. Why do I have to enter my card details at the time of ordering, do you not offer credit or payment to the driver?We can only offer the very low prices on the web if our costs are kept to an absolute minimum. This means that payment has to be made at the time of ordering to reduce administration costs and we cannot offer any credit for online orders. Drivers are unable to accept card payments as these are processed in our office. Paying online also reduces the chance of you missing the delivery person when they call, should you have to go out unexpectedly (which would incur a non-delivery charge). Please note that your card will not be debited until your oil is being delivered and if you tank does not hold the full quantity ordered you will be refunded the difference immediately.
6. Why do you charge for credit card payments?In order to keep our prices as fair and transparent as possible, we charge an administration fee for payment by credit card. For every credit card payment we accept, we are charged a percentage of the transaction value as a fee. We believe that it is fairer to the customer to only charge when there is a cost incurred by us, rather than adding this cost into the price of everyone's oil. Debit cards are charged to us at a flat rate, this is a minimal amount in comparison and we have absorbed this cost ourselves, ensuring that the customer does not be charged for using a debit card.
7. How do I know what type of card I have?Look at your card carefully - it will usually say on it. Credit cards are usually MasterCard or Visa, debit cards (cards where the money is debited immediately from your current account) include Switch, Maestro, Visa Debit and Electron.
8. What if I don't want to pay the charge for using my credit card?Then please use your debit card - there is no charge.
9. If I place my order by telephone can I receive the same web price?The short answer is no, the low rates available online are only possible because ordering this way significantly reduces our costs. Cost savings are due to a number of factors, including the ability to plan routes more effectively, better cashflow, less paperwork and administration and lower staff costs.
10. What areas do you deliver to?We can deliver to you if you live within the following postcode areas:
BT1 - BT29; BT36 - BT44; BT51 - BT57 and BT64 - BT67.
11. Heating Oil Trade Association Urges Consumers To Change Their Energy Habits And Lower Their Heating BillsAs we experience the first sub zero temperatures and snow forecast for this week, heating oil trade association The FPS (Federation of Petroleum Suppliers) is urging heating oil consumers across Northern Ireland to change their energy habits by checking their oil levels and oil tanks now and not to be caught out by the bad winter weather.
The FPS has already launched their ‘buy oil early’ campaign with the support of the Energy Minister, Michael Fallon who commented: “I welcome the launch of this campaign. The message is simple: stock up on heating oil before the winter leaves you out in the cold.
“Previous severe winters show it’s better to order early when suppliers have spare delivery capacity.
“Delaying risks longer delivery times especially if cold weather increases demand and disrupts deliveries, particularly in remote and rural parts of the country… “
Chief Executive of the FPS, Mark Askew comments: “We launched a buy oil early campaign in September in association with the Government and Consumer agencies, ACRE (Action with Communities in Rural England), Citizens Advice Bureau and Consumer Futures but many people still haven’t heeded our advice. We are urging people not to leave it to the last minute when the bad weather has taken hold and tanker drivers struggle to get through on roads covered in snow or ice.
Our members remind customers that they should order early, but people have got into a pattern of ordering the minimum quantity. Customers have had a trend of ordering 500 litres and then run out in the middle of the worst weather, when tanker drivers just can’t get to them. We are trying to educate people to think ahead and be prepared.
In winter, the UK can also experience shortages of heating oil at terminals. Demand is obviously governed by the weather and a prolonged cold snap like that of last winter, means that the terminals are unable to provide product quickly enough and consumers can run out whilst waiting for deliveries as distributors have to go further afield to get supplies.”
The FPS also advises customers to set up a regularly monthly payment with their local oil supplier in order to offset higher bills during the winter months. By paying for oil in the summer months when oil is cheaper, customers can end up paying significantly less over the course of the year. There’s also the added advantage of not having to contend with much bigger fuel bills during the winter months.
“In an economic climate when energy prices are in the news daily we are trying to educate consumers on ordering early and therefore pay less and manage their fuel budget better throughout the year,” adds Mark Askew.
The FPS has also developed a host of money-saving tips and useful advice on managing energy needs on their website www.oilsave.org.uk. For detailed information on how installing a more efficient condenser boiler could save you hundreds over the year, to easy tips on making your existing system more efficient without spending a penny, www.oilsave.org.uk has been designed to help every consumer get more from oil-fuelled energy.